Returns & Exchanges
Due to the perishable nature of our premium meats, we prioritize food safety and quality control above all else. While we cannot accept physical returns of food items, we are committed to ensuring your complete satisfaction with every cut we deliver.
Inspect Your Order
Upon arrival, please immediately inspect your vacuum-sealed packaging and temperature-controlled box for any signs of damage or thawing.
Document Issues
If your order arrives damaged or below quality standards, take high-resolution photos of the product and the shipping label within 24 hours of delivery.
Contact Support
Email our Prime Support team at [email protected] with your order number and the photos to initiate a claim.
Resolution Process
Our team will review your claim within 48 hours to issue a full refund or dispatch a replacement shipment at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing